Troubleshooting and FAQ

The fastest answers to the questions our support inbox sees most. If your problem isn't here, the last section shows where to reach us.

"It signed me out and says my session expired"

Limbo sessions expire after a long time signed in. When that happens, the app signs you out automatically and shows "Your session expired. Please log in again." on the login screen, that's by design, not a bug. Sign back in and everything reloads from the server.

If you're bounced to the login screen repeatedly right after signing in, you're likely on a network that's blocking the connection (some hotel and corporate Wi-Fi does this). Try cellular data; if the loop continues, contact support.

"I made changes offline, did they save?"

Where the server-controlled Pro offline-access capability is enabled, active Limbo Pro with recent verification lets you create or edit trips, plans, votes, and Checklist jobs offline. Those changes are saved on your phone instantly and uploaded automatically when you're back online. If the app says offline access needs verification, reconnect before opening or changing the trip. Limbo keeps existing cached data and already queued work safely stored. The banner near the bottom of the screen tells you where things stand:

Two things worth knowing:

• Conflicts: if Limbo needs your decision because a crew member edited the same thing while you were offline, open the conflict and choose Use server to discard your queued edit or Keep mine to retry it. The conflict stays visible until that choice is safely saved.
• Rejected changes: if the server can't accept a queued change (for example, a ballot closed while you were offline), Limbo keeps a safe summary under failed instead of silently losing it. Open Offline sync and tap Retry all once the cause is fixed, or clear a change you no longer want.

Tap the compact cloud once to expand its status, then tap it again to open Offline sync. The panel shows how many changes are pending, failed, or in conflict, and lists a short summary of the queued work. If you're back online and changes are still waiting, tap Sync now from that panel.

The queue survives app restarts, so it's safe to close Limbo mid-flight.

"Notifications aren't arriving"

Push notifications need a yes at three layers, check them in this order:

1. 1
   In Limbo, tap your Home avatar, open Notification Settings, and check the Push notifications master switch is on. While it's off, Limbo never even asks your phone for permission.
2. 2
   On the same screen, check the per-type channels under Plans, Voting, Trip & Crew, Flights & Tasks, Checklist, and Chat. Flights & Tasks covers trip responsibilities; Checklist assignments have their own section.
3. 3
   Check your phone's OS-level permission for Limbo (below).

A few related gotchas:

• Emails not arriving? Check the Email notifications master switch, the per-type Email toggles, and your spam folder, and verify your email address from the link Limbo sent you.
• The bell still works. In-app notifications land in the bell inbox on Home in real time regardless of push permission, so if the bell fills up but your lock screen stays quiet, the problem is in the push layers above.

"Flight details aren't refreshing"

Flights you add through the flight-number lookup keep their stored status, times, gate, terminal, and baggage details. Open the flight and use Refresh flight details for a free, rate-limited check. If a refresh does not work:

• Check you're online, offline you see the last data your phone synced.
• Tap Refresh flight details. If Limbo asks you to wait, the free refresh limit has been reached temporarily.
• A flight entered manually can still be saved, but refresh needs flight details from Limbo's lookup.
• Provider data usually fills in closer to departure day, so a flight months away may show only its schedule.

For Pro live alerts, open the flight and check the Live flight alerts row. If it says Live alerts need attention, check the flight details and connection, then tap Retry when offered. Pending means alerts have not become active yet. If the row is missing, check that you have edit access and that the feature is available in your app. See Flights for the full setup.

"My invite code doesn't work"

When joining a trip you may see "That code doesn't match an active trip." The likely causes:

Invite codes don't expire on a timer, they only stop working when the owner turns the link off or rotates the code.

"Badge counts look stale"

• Chat bubbles on trip cards refresh when you return to the Home screen. Pull down on Home to force-refresh everything: trips, pending ballots, and unread counts.
• The notifications bell updates in real time while the app is open.
• A count that won't clear usually means an unread item you haven't opened, opening the chat or the notifications inbox marks things read.

"My offline travel pack will not open"

• There is no Offline travel packs entry. Its server-controlled capability is disabled for that build or account.
• The entry is grey and locked. Tap it to review Limbo Pro. Downloading, refreshing, and opening a pack offline requires active Pro.
• The card says Incomplete. Connect and tap Resume download. Limbo keeps verified progress from the interrupted attempt.
• The pack was ready but now asks you to reconnect. Offline authorization ends at the earlier of your subscription expiry and 72 hours after Limbo last verified Pro online. Reconnect and refresh the pack.
• The app says the pack cannot be verified. Limbo refuses to open corrupt, mismatched, or replayed pack data. Reconnect, remove the local pack, and download it again.
• The itinerary opens but the map background does not. Travel packs do not include Google Maps tiles. Your saved trip details and downloaded files can still be available.
• You signed out or switched accounts. Limbo removes the device encryption key, secure authorization record, and downloaded files at that account boundary. Sign in, verify Pro, and download the trip again. A routine same-account session refresh or sign-in-token rotation does not remove a valid pack.

Removing an offline pack deletes only the copy on that device; it does not delete the shared trip or attachments. See Working offline for the complete preparation checklist.

"Gmail scanning has stopped working"

The Automatic Gmail booking inbox card sits on Account, between Limbo Pro and Offline travel packs, and on the Email import screen behind the cog on the Incoming Plans sheet. Two messages there mean something needs your attention:

• "Gmail needs to be reconnected before automatic scans can resume." Limbo's saved permission for that Google account stopped working, for example because access was revoked from your Google account. Nothing has been lost. Tap Reconnect and grant the read-only Gmail permission again. Limbo scans straight after reconnecting, so there is nothing else to press. You can connect a different Google account here if you would rather; it does not have to match your Limbo sign-in address. Plans already filed into trips are unaffected.
• "Limbo couldn't load Gmail scanning. Check your connection and try again." Limbo could not reach the server to read the state of your connection. Check you are online and tap Try again. Scanning needs a connection, so it will not run in airplane mode.

Two more things worth knowing when a scan finds nothing:

• Each scan looks back 30 days, so an older confirmation will not be picked up. Forward it to addthis@getlimbo.app instead, which is free and works for everyone. Send it from the email address on your Limbo account, or Limbo cannot tell whose trip it belongs to.
• Matches wait in Incoming Plans for you to review. Nothing is added to a trip automatically, so check the envelope on Home after a scan.

Disconnect deletes Limbo's stored credential and scan receipts and asks Google to revoke access. Plans you already filed into trips stay. See Automatic Gmail booking inbox.

Limbo Pro purchases

Limbo Pro is an optional annual subscription with Smart Route, Maps handoff, cached and downloaded offline access, attachments, the Automatic Gmail booking inbox, and an ad-free experience. Open Pro from the grey locked Pro badge (or green PRO when active) in the top bar, from a locked Pro tool, or from Limbo Pro on Account.

The Pro screen lists the capabilities enabled for the current build and account. Disabled tools are omitted from the list entirely.

• Sponsored cards still appear after purchase. Stay online and reopen the Pro screen so Limbo can confirm the store entitlement. Tap Restore if you changed phones or reinstalled the app.
• Restore. Restoration uses the Apple or Google account that bought Pro and does not charge you again. Existing monthly access also restores and remains ad-free until its current expiry.
• Managing or cancelling Pro. Cancelling stops the next annual renewal. Pro remains active until the paid period ends. Afterwards, sponsored cards may return and Pro-only actions lock, but Limbo preserves your trips, attachment metadata, cached data, and already queued offline work.

1. 1
   Open the App Store or Google Play and open your account menu.
2. 2
   Tap Subscriptions or Payments & subscriptions → Subscriptions.
3. 3
   Choose Limbo, then Cancel Subscription.

Still stuck?

Open Account from your Home avatar, then tap Help & Feedback. From there you can reopen the Getting Started Guide, browse this Help Center, or hit Contact Support to reach us directly. Include what you tapped, what you expected, and what happened instead, it cuts the back-and-forth in half.