Troubleshooting and FAQ

The fastest answers to the questions our support inbox sees most. If your problem isn't here, the last section shows where to reach us.

"It signed me out and says my session expired"

Limbo sessions expire after a long time signed in. When that happens, the app signs you out automatically and shows "Your session expired. Please log in again." on the login screen, that's by design, not a bug. Sign back in and everything reloads from the server.

If you're bounced to the login screen repeatedly right after signing in, you're likely on a network that's blocking the connection (some hotel and corporate Wi-Fi does this). Try cellular data; if the loop continues, contact support.

"I made changes offline, did they save?"

Yes. Limbo is offline-first: trips, plans, votes, and Pitch In jobs you create or edit offline are saved on your phone instantly and uploaded automatically when you're back online. The banner near the bottom of the screen tells you where things stand:

Two things worth knowing:

• Conflicts: if Limbo needs your decision because a crew member edited the same thing while you were offline, open the conflict and choose Use server to discard your queued edit or Keep mine to retry it. The conflict stays visible until that choice is safely saved.
• Rejected changes: if the server can't accept a queued change (for example, a ballot closed while you were offline), Limbo keeps a safe summary under failed instead of silently losing it. Open Offline sync and tap Retry all once the cause is fixed, or clear a change you no longer want.

Tap the compact cloud once to expand its status, then tap it again to open Offline sync. The panel shows how many changes are pending, failed, or in conflict, and lists a short summary of the queued work. If you're back online and changes are still waiting, tap Sync now from that panel.

The queue survives app restarts, so it's safe to close Limbo mid-flight.

"Notifications aren't arriving"

Push notifications need a yes at three layers, check them in this order:

1. 1
   In Limbo, open Settings → Notification Settings and check the Push notifications master switch is on. While it's off, Limbo never even asks your phone for permission.
2. 2
   On the same screen, check the per-type toggles, each notification type (Plans, Voting, Trip & Crew, Flights & Tasks) has its own Push, Email, and In-app switches. The Flights & Tasks group covers flight updates and task alerts, including when a Pitch In task is assigned to you.
3. 3
   Check your phone's OS-level permission for Limbo (below).

A few related gotchas:

• Emails not arriving? Check the Email notifications master switch, the per-type Email toggles, and your spam folder, and verify your email address from the link Limbo sent you.
• The bell still works. In-app notifications land in the bell inbox on Home in real time regardless of push permission, so if the bell fills up but your lock screen stays quiet, the problem is in the push layers above.

"Flight details aren't updating"

Flights you add through the flight-number lookup are tracked automatically: status, times, and delay warnings update on the flight's details sheet, and you can get flight update notifications when things change. If a flight looks frozen:

• Check you're online, offline you see the last data your phone synced.
• Check the Flights & Tasks notification toggles if it's the alerts that are missing, not the data, this is also where Pitch In task-assignment alerts live.
• Live tracking data comes from the airlines and usually fills in close to departure day, a flight months out showing only its schedule is normal.

"My invite code doesn't work"

When joining a trip you may see "That code doesn't match an active trip." The likely causes:

Invite codes don't expire on a timer, they only stop working when the owner turns the link off or rotates the code.

"Badge counts look stale"

• Chat bubbles on trip cards refresh when you return to the Home screen. Pull down on Home to force-refresh everything: trips, pending ballots, and unread counts.
• The notifications bell updates in real time while the app is open.
• A count that won't clear usually means an unread item you haven't opened, opening the chat or the notifications inbox marks things read.

Passes and purchases

Everything about buying, restoring, and cancelling lives in the Trip Passes shop, tap the ticket in the top bar (it shows your live pass count) or open Settings → Trip Passes. If you're new to how paying works, start with Trip Passes.

• A pass I bought isn't showing. Your balance is kept on the server, so it needs a moment online to land. It updates on its own right after a purchase, if it hasn't caught up, open the Trip Passes shop or relaunch the app and the ticket counter in the top bar snaps to your live count. If it's still off once the store has confirmed the purchase, tap Restore purchases.
• Restore purchases. New phone, or reinstalled Limbo? Your Trip Pass balance is tied to your Limbo account, so it's already waiting the moment you sign in, nothing to restore there. For an active Planner Pass, open the Trip Passes shop and tap Restore purchases, it comes back with your Apple ID at no extra charge. If there's nothing to restore, Limbo tells you so.
• Managing or cancelling the Planner Pass. The Planner Pass is an auto-renewing annual subscription billed by Apple, so you manage it in your App Store settings, not inside Limbo. Cancelling keeps your unlimited trips until the current year runs out.

1. 1
   Open the App Store and tap your profile picture.
2. 2
   Tap Subscriptions.
3. 3
   Choose Limbo, then Cancel Subscription.

Still stuck?

Open Settings → Help & Feedback. From there you can reopen the Getting Started Guide, browse this Help Center, or hit Contact Support to reach us directly. Include what you tapped, what you expected, and what happened instead, it cuts the back-and-forth in half.