Delete your account & data

This page explains how to request deletion of your account and data in Limbo: Travel Planner, the app published by Wicked Funnels (ABN 18 616 868 350). The in-app deletion action disables account access and signs you out. To request permanent deletion of personal information, email us using the instructions below.

To disable your account from within Limbo:

• Open Limbo and go to the Profile tab.
• Tap Settings, then Account.
• Tap Delete account.
• Confirm when prompted. Your account access is disabled and you are signed out. This does not by itself immediately erase every record from Limbo or its service providers.

Can’t access the app? Email support@getlimbo.app from the email address on your Limbo account, with the subject “Delete my account”. We will verify it’s you, process the request within 30 days subject to the exceptions below, and confirm when the request has been completed.

A verified permanent-deletion request covers personal information in our active systems and, where applicable, profiles held by service providers, including:

• Account information: your name, email address, hashed password, and avatar photo.
• Trip content you own: the trips, plans, bookings, checklists, budgets, votes, notes, messages, attachments, and photos in trips you created, subject to shared-trip continuity described below.
• Forwarded booking emails and any pending plans created from them.
• Device and usage data tied to your account, such as push notification tokens and identified analytics or diagnostic profiles, where the provider supports deletion.

• Trips owned by other people. If you were a crew member on someone else’s trip, that trip belongs to its organiser and isn’t deleted. Contributions such as messages or plans you added may remain, or may be de-identified, so the trip stays intact for the others. Ask us to review anything specific.
• Backups and provider retention. Residual copies may remain until they are overwritten through normal backup cycles. Service providers may also retain limited records under their own retention practices.
• Transaction, security, and legal records. We may retain limited purchase, refund, fraud-prevention, security, or other records where reasonably necessary or legally required. They are kept only for the applicable purpose and retention period.

Purchase records held by Apple or Google are governed by the store provider’s retention practices and are not deleted merely by deleting your Limbo account.

You don’t have to delete your whole account to remove data from view in Limbo. In the app you can delete individual trips, plans, bookings, checklists, photos, and other content. Some deleted content may remain temporarily in active systems or backups, or remain for other members of a shared trip. To request permanent removal of specific data, email support@getlimbo.app and tell us what you’d like deleted.

For full details on what we collect and how we handle it, see our Privacy Policy. Questions? Email support@getlimbo.app.